Returns & Exchanges

At The Chocolateries, we strive for perfection in every bite, but due to the perishable nature of our artisanal chocolates, we offer replacements or refunds for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to ensure the highest quality resolution for your gourmet experience.

1

Inspect Your Order

Carefully examine your chocolate package upon arrival for any signs of heat damage or structural compromise incurred during transit.

2

Document Issues

Take clear photographs of the damaged product and the original shipping packaging to help our quality control team assess the situation.

3

Contact Support

Email our concierge team at support@thechocolateries.com with your order number and the attached photos within two days of receipt.

4

Receive Resolution

Once approved, we will immediately dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing